Store & Return Policies
Pet Food Return Guarantee
100% Taste & Palatability Guarantee. Exchange or refund if your pet doesn't love their food.
Return Shipping & Freight
Return freight and carrier shipping costs are the customer's responsibility for all mailed returns.
Live Fish Health Guarantee
48-hour live guarantee on freshwater and saltwater livestock with water sample verification.
Return Shipping & Freight Responsibility
Please note that return freight and carrier shipping costs are the sole responsibility of the customer for all returned items sent by mail, carrier, or freight.
- Customers must cover outbound and return shipping charges unless the return is due to an error on our part (e.g., incorrect item shipped or item damaged in transit).
- For items shipped under promotional “Free Shipping” offers, the actual outbound freight shipping cost incurred by Sierra Fish & Pets may be deducted from the final refund amount.
- We recommend using a trackable shipping service or purchasing shipping insurance for return shipments, as we cannot guarantee receipt of un-tracked returned items.
Pet Food & Treat Return Policy
100% Taste & Palatability Guarantee
We stand behind every bag and can of pet food we sell. If your dog, cat, bird, reptile, or small animal refuses to eat a food formula or treat purchased from Sierra Fish & Pets, you can return it for an exchange or full refund.
Food Return Guidelines:
- •Must be returned in the original packaging/bag.
- •Must contain at least 50% or more of the original food remaining in the container.
- •Returned within 30 days of purchase date with store receipt or Sierra Rewards account lookup.
- •In-store returns are free of charge; mailed food returns are subject to customer return freight responsibility.
Live Fish & Livestock Guarantee
48-Hour Live Health Guarantee
We stand behind the health of our live freshwater fish, saltwater fish, and invertebrates. We offer a 48-Hour Live Health Guarantee.
Requirements for Livestock Guarantee:
- Bring the deceased specimen to our store within 48 hours of purchase.
- Bring a separate sample of your aquarium water (at least 1 cup) for free testing.
- Bring your store receipt or rewards phone number lookup.
- Upon water quality parameter verification, we will issue a replacement or store credit.
Need Help With a Return?
Our team is ready to assist you with in-store or online return instructions.